Refund Policy

                                                          www.thatzawrap.com.au
                                                    Refund Policy – Thatz a Wrap

Change of Mind:
We do not offer refunds or exchanges if you simply change your mind or make a wrong selection. Please choose carefully when confirming your order.

Service & Product Issues:
You are entitled to a refund, repair, or replacement if: - The service provided is not delivered with due care and skill.
- The product (such as vinyl materials used in wraps) is faulty, defective, or not as described.
- The service or product fails to meet the consumer guarantees under the ACL.

In these cases, we will work with you to resolve the issue promptly, which may include re-doing the service, replacing materials, or issuing a refund.

Deposits & Cancellations:
• Deposits paid to secure bookings are non-refundable, unless required under the ACL.
• If you cancel a booking after work has commenced, you may be charged for the portion of work already completed and any materials used.

Processing Refunds:
Refunds for eligible claims will be processed using the same payment method you used (e.g., ZipPay). Please allow up to 10 business days for refunds to be processed once approved.

How to Request a Refund: To request a refund or raise an issue, please contact us:
■ 0419 095 255
■ info@thatzawrap.com.au

We may ask for proof of purchase and photos (if applicable) to help us assess your request.